Shipping Policy

Shipping Territory

Currently, we only ship within Australia, but we hope to expand internationally in the near future.

Shipping Timelines & Costs

Our shipping timelines consist of the lens assembly timeline plus the transit time. Currently, the default assembly time for our lenses is 3 days. If your lenses need to be specially ordered, assembly can take up to 14 days. While these timelines are estimates only, we do offer a strict 90-Day Delivery Guarantee (see below).

All prices are in Australian Dollars (AUD).

Our 90-Day Delivery Guarantee

We understand that waiting for your glasses can be frustrating. If your order takes more than 90 days from the date of purchase to arrive due to shipping or customs delays, we will:

• Refund your shipping costs in full.
• Provide a full refund on your entire order — and if the glasses eventually arrive, they are yours to keep at no charge.

To claim under this guarantee, please contact nomieyewear@gmail.com with your order number after 90 days have elapsed from the date of purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. You can also track your order status by logging into your account.

Delivery Address

Please double-check your delivery address at checkout to avoid any delays. If a parcel is returned to us due to an incorrect address, a small re-delivery fee may apply.

Customs & Delays

Your order may occasionally be held at customs for inspection. While this is uncommon, these situations are completely outside of our control and we are unable to expedite the process once your parcel is in the hands of customs officials. To the maximum extent permitted by law, we are not liable for any delays caused by customs.

There are generally no additional customs duties or import taxes payable by you for personal eyewear purchases under the Australian duty-free threshold. However, this is subject to change by the Australian Border Force and is outside our control.

Transit Risk, Damage & Lost Goods

We take full responsibility for your order while it is in transit. Title and risk of loss pass to you only upon successful delivery to your nominated address.

If your order appears to be lost in transit (no tracking updates for 14+ days) or arrives damaged, please contact us at nomieyewear@gmail.com as soon as possible with your order number and photos of any damage. We will investigate with the carrier and arrange a replacement or refund in accordance with our Returns & Refund Policy and your statutory rights under the Australian Consumer Law.

Contact Us

If you have any questions about our shipping policy, please contact us at nomieyewear@gmail.com.